Email And Business Writing: Replying to All

Have you ever responded to an email with the intent to reply to one person and instead hit reply-all? Everyone has been in this position, a time or two. By pressing reply-all in an e-mail the reply message is sent to everyone on the initial e-mail. Hitting reply-all could result in broadcasting a nasty comment about a co-worker, or personal information you meant to share with one person. This course teaches employees the importance of knowing when to use the reply-all feature and how it can be effective within the workplace.

This course is part of the Email and Business Writing series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All Employees

• Replying To All

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails