Email And Business Writing: Synchronous vs Asynchronous Communications

Even though email is incredibly convenient, it isn’t always the best choice for communicating with a customer or co-worker. This video explains the differences between synchronous and asynchronous communication. Viewers learn the benefits and drawbacks of each type of communication. Tips and scenarios are given for when each type of communication is appropriate.

This course is part of the Email and Business Writing series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees

• Synchronous vs Asynchronous Communications

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails