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Basic Phone Skills And Customer Service

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Product ID
Training Time ?
20 to 40 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
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This online video training class educates viewers on the necessary skills for creating positive customer interactions on the telephone. This course explores examples of good and bad common phone interactions with customers.

This course demonstrates the proper ways to answer a business call, put a customer on hold, and other scenarios employees are likely to encounter when dealing with the public. Viewers learn what they need to do to create a positive experience for the customer from the beginning to the end of the conversation.

Business phone calls are critical to maintaining customer relationships. It is essential all employees learn how to properly answer and handle business phone calls. This training prepares employees to turn every phone call into a positive experience for your customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Anyone who uses the phone for business

The course presents the following topical areas:
  • Introduction
  • Answering A Business Call
  • Putting A Caller On Hold
  • Thanking The Caller For Holding
  • Monogramming The Call
  • Avoiding Excuses
  • Giving Spoken Feedback Signals
  • Being Prepared
  • Controlling The Conversation
  • Avoiding Mouth Noises
  • Leaving A Positive Last Impression
  • Review

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