Improving Internal Customer Service

Good internal customer service contributes to the overall success of the organization. Whenever there’s conflict, drama, or a lack of respect within an organization it can negatively affect the ability to operate efficiently and hamper efforts to deliver great service to external customers. This video training explores improving internal customer service.

This video training discusses the importance of understanding your contribution to your organization’s mission. This training demonstrates ways to resolve internal conflicts to improve communication.

Every position in an organization relates to every other position. Use this video to educate employees on ways to improve internal customer service.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees

• What Is WACTEO?
• Know Your Organization’s Mission And Your Role
• Internal Service Is Everyone’s Responsibility
• Respect And Embrace Differences
• Recognize The Personal Space Of Others
• Work To Resolve Conflict With Others
• Demonstrate Appreciation
• WACTEO Recap

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails