Customer Service: Avoid Costly Mistakes
- Product ID
- crmlacmi_vod
- Training Time ?
- 19 to 29 minutes
- Language(s)
- English
- Video Format
- Standard Definition Wide
- Required Plugins
- None
- Number of Lessons
- 9
- Quiz Questions
- 10
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
It costs businesses five times as much to find a new customer than it does to keep an old one. This training video gives practical tips for creating satisfied, long-term customers.
This course shows how frustrating it can be to a customer who feels misunderstood. Viewers how listening carefully helps to correctly address issues and complaints. This video demonstrates the importance of meeting and greeting customers in order to make them feel welcome. This course showcases the examples of customer service mistakes and the appropriate remedies.
Implementing the skills taught in this course helps increase customer satisfaction and retention in your workplace.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Anyone looking to develop customer service skills
- Introduction
- Customer Service Failures
- Find a Way to Say Yes
- Coach Each Other
- Listen Carefully/Fix it on the Spot
- More Customer Service Failures
- What the Customer Really Hears
- Good Customer Service
- Conclusion
© Mastery Technologies, Inc.
