Customer Retention

Per a 2021 Annex Cloud blog post, a 5% increase in customer retention can boost profits by 25% to 95%! This online training underscores the importance of customer retention and the critical nature of working with the customer, attempting to address any concerns rather than just letting them go.

This video provides a practical framework to satisfactorily respond to and address their concerns, and to turn their desire to leave into an opportunity for your business to do better. Specifically, the course covers what it calls customer lifetime value, handling actual customer retention calls, processes to help customer service agents, and keeping customers for longer.

Use this course among current and new hires to promote a culture of compassion and understanding to meet your individual customers’ needs.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

This course is geared at anyone in the customer service industry and who is concerned either about customer retention or about customers connecting directly with their brand, as well as going above and beyond for each customer.

• Introduction
• Customer Lifetime Value
• Handling Retention Calls
• Processes To Help
• Keeping Customers Longer
• Recap

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute