Building Amazing Organizations
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9 minutes
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High Definition
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Mastery Training Content Network
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Learning Planet
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Whether you’re in a role which interacts directly with clients and customers, or you’re simply interested in engaging more and taking a proactive role at the company, this course teaches the foundations to and benefits of knowing your business. It’s especially helpful for newer employees, though anyone can certainly benefit from it and figuring out where they align within the larger framework of the organization is one of the first steps to that.

This module covers knowing your organizational structure, understanding and being knowledgeable of product and service updates, staying abreast of current information and trends, communicating that information, and using knowledge best practice.

Utilize this course among your staff, particularly those who work closely with clients and customers on a regular basis, to ensure they can communicate accurate and relevant business information.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

This course is especially geared toward those who interface directly with customers and want to be more in tune with the company for which they work.

The course presents the following topical areas:
  • Introduction
  • Know Your Organizational Structure
  • Product/Service Updates
  • Keeping Your Information Current
  • Communicating Product And Service Information
  • Using Knowledge Best Practice
  • Recap

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