Building Amazing Organizations
Got Questions? 800‑258‑3837
Back to Course List

Business Power Skills: Customer Service

Preview video
Preview Video
Product ID
Training Time ?
10 to 14 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Course screen Course screen Course screen

Companies that don’t consider themselves in the customer service business don’t succeed. Eventually, they lose customers and high-performing employees, as well as their ability to compete. For this reason, it’s imperative all leaders throughout your organization learn to model great customer service and cultivate a culture of exceptional customer service.

This course teaches leaders the value of customer service and explores the difference between external and internal customers and why it is important to keep both happy. Presenting the rationale and process for cultivating a culture of customer service, this course enables leaders to recognize the relationship between respectfully serving customers, employees, co-workers and the company’s success and growth.

Use this course to increase customer retention, profitability and stronger workplace satisfaction.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Leaders at all levels throughout the company

The course presents the following topical areas:
  • Introduction
  • Why Is Customer Service Valuable?
  • Serve External Customers
  • Serve Internal Customers
  • Summary

© Mastery Technologies, Inc.