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Being World Class In Your Field

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Training Time ?
10 minutes
Video Format
High Definition
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Wrong Answer Remediation
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Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Every organization wants to be the best they can be. This video training explores ways to provide best-in-class service in the eyes of your customers.

This training explores managing customer expectations. Viewers learn about the importance of customer focused strategies. This training explains best practices to become a world class organization.

Use this video to educate your customer-facing employees about being world class in your field.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

All employees in a customer-facing role

The course presents the following topical areas:
  • Introduction
  • Customer Expectations
  • Customer Focused Strategies
  • Managing Customer Expectations
  • Best Practices
  • Being A World Class Organization
  • Recap

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