Building Amazing Organizations
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Product ID
lplnchan_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
7
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Overview

Nobody likes a complainer. However, as with so many things, especially in a professional situation, we must deal with these encounters in a tactful and polite manner. This is particularly important if our jobs and company’s reputation are on the line. Luckily, this training module comes packed with tips for handling complaints.

The course covers what really makes a customer challenging, facts about complaints, the actual complaint process, escalation procedures, and five pitfalls to avoid.

Utilize this course to help facilitate your customer service staff in being the best ambassadors for your organization.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

This course is geared toward anyone in a customer-facing role interested in improving their customer service delivery skills.

Topics
The course presents the following topical areas:
  • Introduction
  • What Makes Customers Challenging
  • Facts About Complaints
  • The Complaint Process
  • Escalation Procedures
  • 5 Pitfalls To Avoid
  • Recap

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