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Customer Service Supervision - Tell People What They're Doing Right
- Product ID
- vviscsst_vod
- Training Time ?
- 3 minutes
- Microlearning
- Language(s)
- English
- Video Format
- Standard Definition Wide
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
Overview
When a supervisor only comments on what an employee is doing wrong, they create bad feelings that are passed on to customers. This video shows how when one supervisor focuses on what an employee is doing right, the rep is more motivated, engaged and ready to help customers.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Audience
Customer Service Supervisors and Managers
Topics
The course presents the following topical areas:
- Tell People What They're Doing Right
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