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Invest in employee training to improve customer service.

Communicate More Effectively with Customer Service Training

In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.

The inexpensive, easy-to-use and effective online courses found here teach your employees how to effectively and politely communicate with customers, even if they are angry, difficult to understand or just plain rude. CSRs learn how to proactively address a customer's needs to promote a positive perception of your company.

Course Listing by Topic: Occupational Skills: Customer Service

Single play retail price is listed, contact us for employer pricing.

Title Product ID Single Play
Retail Price
Managing Upset Customers tquemucu_vod Buy $9.95
Microsoft Teams 2021: Getting Started sonimtgs_vod Buy $8.95
Moments Of Truth In 1 Minute lplnmotr_m_vod Buy $2.95
No Blame Apology In 1 Minute lplnnbap_m_vod Buy $2.95
Open And Closed Questions In 1 Minute lplnocqu_m_vod Buy $2.95
Operations Management: Role Of The Customer And Supplier tqueomrc_vod Buy $9.95
Outbound Calling lplnocal_vod Buy $9.95
Outbound Calling In 1 Minute lplnobca_m_vod Buy $2.95
Patient Care: Treat 'Em Like Dogs crmlpcte_vod Buy $24.95
Perfecting The Customer Experience tjhcpcex_vod Buy $19.95
Permission To Ask Questions In 1 Minute lplnptaq_m_vod Buy $2.95
Positive Affirmation In 1 Minute lplnpaff_m_vod Buy $2.95
Positive First Impressions lplnpfim_vod Buy $9.95
Positive First Impressions In 1 Minute lplnpfim_m_vod Buy $2.95
Powerful Phrases At Work In 1 Minute lplnpoph_m_vod Buy $2.95
Professional Telephone Greeting In 1 Minute lplnptgr_m_vod Buy $2.95
Questioning Skills lplnqski_vod Buy $9.95
Questioning Skills In 1 Minute lplnqski_m_vod Buy $2.95
Remarkable Customer Service tjhcrcse_vod Buy $19.95
Retail Face To Face Sales lplnrftf_vod Buy $9.95
Service Orientation In 1 Minute lplnsori_m_vod Buy $2.95
Service Requests lplnsreq_vod Buy $9.95
Stress Response (Fight, Flight, Freeze) In 1 Minute lplnsrff_m_vod Buy $2.95
Taking Initiative lplntini_vod Buy $9.95
Taking Ownership In 1 Minute lplntaow_m_vod Buy $2.95
Telephone Hold Standards In 1 Minute lplnthst_m_vod Buy $2.95
Telephone Transfers In 1 Minute lplntetr_m_vod Buy $2.95
Verbal Holding In 1 Minute lplnvhol_m_vod Buy $2.95
Vulnerable Customers In 1 Minute lplnvcus_m_vod Buy $2.95
Working With Other Departments lplnwwod_vod Buy $9.95